单元自测2（10分）

试卷总分:100  得分:100

一、选择填空题（每题10分，共5题）

1.— What does the customer's complaint say?

— _________________.

A.He says he will write us a thank-you letter

B.He says he hasn't gotten back the monitor for repairs

C.He wants to know whether we could give him a discount

2.— Hello, is that Sail Moving Company?

— _________________?

A.Yes, this is Jack speaking. Thanks for calling. What can we do for you

B.Yes, I'm Jack. Thanks for calling. What can we do for you

C.Yes, speaking. What can I do for you

3.If any of the articles are damaged during move, you may make a _________ for compensation with our company.

A.request

B.demand

C.claim

4.Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.?

A.expire

B.express

C.exact

5._________ the situation may be, make sure that you don't leave your customer with an unanswered question.

A.Whatever

B.Whenever

C.However

二、阅读理解/翻译/完形填空（题型随机）（共50分）

6.翻译：为句子选择正确的翻译（每题10分）。

 The American idea of custom service is to make each customer the center of attention.   1    

A. 美式客服理念认为每位客户都是关注的焦点。

B. 美国的客户都有以自己为中心的想法。

C. 美国的客户服务人员都有以客户为中心的想法。

2. Many products come with a money-back guarantee.   2    

A. 许多产品都要先付款得以保障。

B. 许多产品都有退款承诺。

C. 许多产品都要退款。

3. Make sure to look your customers in the eye.   3    

A.确保要把顾客像眼睛一样珍视。

B.确保把顾客看在眼睛里。

C.确保要直视顾客的眼睛。

4. Always look for ways to go above and beyond the expectations of your customers.   4    

A. 一定要想方设法，超越顾客的期望。

B. 一定要寻求在顾客期待之外的想法。

C. 总是要寻找达到顾客期望的方法。

5. The worst thing is that you discovered at the last moment there were missing parts in the order before shipment.   5    

A. 最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。

B. 最糟糕的事情是到了最后一刻还没有装船。

C. 最糟糕的事情是在装船前的最后一刻，你有所发现。

(1).__1__

A.A

B.B

C.C

(2).__2__

A.A

B.B

C.C

(3).__3__

A.A

B.B

C.C

(4).__4__

A.A

B.B

C.C

(5).__5__

A.A

B.B

C.C